At Imose Mobile, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our devices, SIM cards, mobile services, and digital platforms.

1. Information We Collect

We may collect the following types of information:

• Personal details (name, phone number, email, date of birth, address, National Identity Number (NIN))
• SIM & device information (IMEI number, SIM serial number, usage history)
• Service usage data (call logs, data usage, airtime recharge, plan subscriptions)
• Payment information (billing details, installment agreements for financed devices)
• Customer support interactions (when you contact us via phone, email, or chat)

2. How We Use Your Information

Your data helps us to:

• Activate and manage your SIM card and mobile services
• Deliver, maintain, and improve Imose devices and services
• Provide billing and payment options, including installment plans
• Communicate important service updates, offers, or promotions
• Ensure compliance with regulatory and legal requirements
• Improve customer service through support and feedback channels

3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Regulatory authorities as required by law
• Service providers and partners who support our operations (e.g., billing, repairs, logistics)
• Credit or financing partners (when you use our installment payment plan)

4. Data Security

We use industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure.

5. Your Rights

As a customer, you have the right to:

• Access and update your personal information
• Request correction of inaccurate details
• Opt-out of marketing communications
• Request deletion of your personal data (subject to legal obligations)

6. Retention of Data

We retain your data only as long as it is necessary to provide services, fulfill contracts, or comply with legal obligations.

7. Updates to this Policy

We may update this policy from time to time. Any changes will be published on our website and, where appropriate, communicated directly to you.

8. Contact Us

If you have questions about this policy or how your data is handled, please contact us:

• Email: legal@imosemobile.com
• Phone: 300